Position title
Customer Success Officer
Description

We are looking for a Customer Success Officer who shall work and attend to customer queries and ensure that the service delivery reflects the vision and objectives of ICL. He/She should also maintain a very high level of customer satisfaction and ensure that he/she is working towards the company’s goals and objectives.

About ICL 

ICL (Mauritius and Africa) operate in a business environment that is highly competitive and challenging, where they need to constantly differentiate themselves from their competitors through the introduction of new quality products and services that meet customers’ needs and requirements. Hence, it is critical for them to have a team of dedicated and talented workforce that delivers to their maximum capabilities and efficiency and continuously strive for differentiation with innovative solutions and create competitive edges.

Forming part of RHT Group, where the key business focus drivers for advancement and diversification are innovation, mobility, and investments, this job is faced with challenges, such as having to handle several customers at the same time, facing all types of customers on a daily basis and to be able to provide answers or explanations to queries. Since ICL has the urge constantly innovate to attract potential customers and retain existing ones, the Customer Success Officer shall contribute and come up with strategies to better communicate with customers as well as deliver a high-quality service to customers.

The Customer Success Officer shall report to the Customer Success Executive of ICL and ensure that the values of the Group which are Innovation, Team Spirit, Passion, Leadership & Social Responsibility are always upheld. Hence, the principles of a high performance and accountability culture are observed and implemented.

 

Qualifications
  • At least a certificate in IT, or equivalent.
  • Excellent communications skills in both French and English
  • An outgoing and creative person
  • Computer literate (advanced knowledge in Excel)
  • Develop patience
Experience

At least 1-year working experience

Contacts

hr.team@rht.mu

+230 464 1221

+230 467 2323

Employment Type
Full-time
Job Location
13C, Volcy de la Faye Street, Beau Bassin, Mauritius
Date posted
May 11, 2022
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Position: Customer Success Officer

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